
Isys
®
Wall Mount Touchpanels Crestron TPS-12L/15L/17L
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-12L/15L/17L Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
TPS-12L/15L/17L
does not function.
TPS-12L/15L/17L is not
receiving power.
Verify power to unit. Use only
Crestron power supplies for
Crestron equipment.
Incorrect cable
connections.
Follow connection procedures
in this guide and inspect
connector pins.
Incorrect
firmware/software.
Update firmware/software
versions as per those listed in
the “Specifications” section.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” and
recalibrate.
Touchpanel is not
communicating with the
network.
Use Toolbox to poll the
network. Verify network
connection to the touchpanel.
Brightness is set too
low.
Adjust touchpanel brightness.
Refer to “Setup Menu” on
page 26.
Touchpanel is not
responding.
Incorrect network wiring.
Touch the screen to remove
the message and verify
correct wiring to all
connectors.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify the
Cresnet ID for the touchpanel
is properly set to match the
Net ID in the SIMPL program.
Touchpanel Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
ICMP is disabled.
Enable ICMP by typing ICMP
ON at the command prompt
in the Toolbox Text Console.
No video
displayed.
Wrong VT Pro-e or
SIMPL Windows
programs.
Verify correct programs.
Verify proper video set up.
Incorrect input
connection.
Verify video input and QM
connections.
(Continued on following page)
54 • Isys
®
Wall Mount Touchpanels: TPS-12L/15L/17L Operations Guide – DOC. 6355A
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