Crestron DigitalMedia Room Controller DM-RMC-100 Guia de Instalação descarregar pdf (Página 28)

DigitalMedia 8G™ Fiber Receiver 100 Crestron DM-RMC-100-S

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations.

If further assistance is required, please contact a Crestron customer

service representative.

DM-RMC-100-S Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device is not

communicating with the

network.

Use Crestron Toolbox to poll

the network. Verify network

connection to the device.

Device does

not function.

Device is not receiving

power from a Crestron

power source.

Use the provided Crestron

power source. Verify

connections.

Power LED

does not

illuminate.

Device is not receiving

power.

Verify power pack connections

to the device and to the

power outlet.

DM IN LED

blinks once a

second.

Device cannot establish

a link to the device

connected to the

DM IN port.

Verify cable connection to the

DM IN port.

Device is not receiving

video signal.

Ensure proper video signal is

routed to device.

HDMI OUT

LED does not

illuminate.

Device connected to the

HDMI OUT port has not

sent the hotplug signal.

Power on device connected to

the

HDMI OUT port and ensure

that it is switched to the correct

input.

HDMI OUT

LED is green

but video on

connected

display is

black.

HDCP is blanking the

video output.

Verify that device connected to

HDMI output supports HDCP.

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22 • DigitalMedia 8G™ Fiber Receiver 100: DM-RMC-100-S Operations & Installation Guide – DOC. 7067B

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