Crestron TPS-IMC-BV Guia de Instalação descarregar pdf (Página 21)

Crestron TPS-VID-1 / TPS-VID-2 Video Card for TPS/Tilt Panel

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations.

If further assistance is required, please contact a Crestron customer

service representative.

TPS-VID-1/VID-2 Troubleshooting

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Improper video

connection.

Verify proper connections on

the touchpanel

Incorrect video

cable used.

Verify that the 10-pin

Net/Video cable assembly is

used to connect the

NET/VIDEO port of the

touchpanel to the TPS-IMC

(or equivalent)

Incorrect video

format selection.

Select the proper video input

configuration in the

touchpanel configuration

SETUP MENU.

Incorrect

firmware/software.

Update firmware/software

versions as per

“Specifications”.

Incorrect VT Pro-e

project file loaded.

Make sure that video window

object resides in project, re-

compile, and reload.

TPS-VID-1/2

improperly

installed.

Follow installation procedures

in this guide.

Video window

touchpanel

has no display.

Damaged

connector pins.

Inspect connector pins. If

bent, carefully re-straighten.

If broken, contact Crestron

customer service.

(continued on next page)

Operations & Installation Guide - DOC. 6059 Video Card for TPS/Tilt Panel: TPS-VID-1/TPS-VID-2 • 17

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